Anthony Nwakaegho
/DigitalSENSE Business News
The Executive Commissioner Stakeholders Management,
Nigerian Communications Commission (NCC),
Dr Okechukwu Itanyi has disclosed that
African telecommunications regulators are facing huge challenges in marching consumers’ interest, DigitalSENSE Business News
reports.
Itanyi made this known while making his presentation on
the topic ‘regulatory trends, challenges and potentials for growth’ at the first
conference of African telecom regulators on consumer affairs, (CATCO 2013) in
Lagos, noting that the shift of emphasis from licencing to other obligations
like consumer protection has increased both the scope and complexity of
regulating telecommunications.
Itanyi noted that a number of regulatory risks are
encountered from time to time and the commission always rise to the occasion by
striking a balance amongst various conflicting interest of affected
stakeholders in areas such as distribution of bandwidth resources, allocation
of scare resources, collaboration with other regulatory agencies, dispute
resolutions, rapid change in technology and universal access obligation.
He explained that the establishment of the Consumer
Affairs Bureau (CAB) of the NCC in September 2001 was a unique approach
regulation that gave rise to the Telecoms Consumer Parliament (TCP), Consumer
Outreach Programme (COP) and Town Hall Meetings (THM) in Nigeria with other
initiatives such as the Digital Bridge Institute (DBI), Digital Appreciation
Project(DAP), Emergency Communication Center (ECC), Advanced Digital Access
Programme for Tertiary Institutions (ADAPTI), Wireless Cloud Programme (WCP),
School Access Programme(TiAP) among others.
DigitalSENSE
Business News recalls the effort of
the NCC and government in the development of broadband in Nigeria and noted
from the Executive Commissioner Stakeholders Management that other grey areas
that is not peculiar only to Nigeria but also other African countries includes “customer
care and quality of service , physical challenged person and service positioning,
promotion and lottery, dispute resolution, monitoring and compliances,
enhancing consumer awareness through information dissemination and education,
consumer data protection and consumer rights.”
... Making SENSE of digital revolution!
pix of Executive Vice Chairman NCC, Dr Eugene Juwah
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