The Nigerian subscribers have been advised to take advantage of
the Mobile Number Portability (MNP) provided by the Nigerian Communications Commission (NCC)
instead of demanding for compensation from the telecom operators.
The Director of Public Affairs, NCC, Mr Tony Ojobo gave the charge,
while speaking in an interview with DigitalSENSE Business News in
Lagos, saying that consumers’ experiences
in quality of service varies from persons to persons, network to network and
depending on the kind of packages that the consumers are using.
Ojobo explained that the demand by the National Association of
Telecom Consumers (NATCOMS) is legitimate, but notes that there is
consumerism all over the world, which is about giving the consumers what they
desire.
“We believe that they can make their case with the service
providers. The commission is studying that and we are looking at the complaint
that has come from NATCOMS. Like I said the commission has introduced a number
of regulatory approach to our regulations that will enable the consumers enjoy
better services.
When there is competition and issue of compensation,
competition takes care of it.
“This is because a particular network could decide to compensate
their subscribers. It doesn’t have to be across the networks. I believe right
now that some clever network can seize the initiative to say, look we are going
to compensate our subscribers and any network that does that will likely snatch
subscribers of other networks.
“We believe that competition will address this issue, so let the
subscribers put pressure on the service providers to ask for compensation and
any provider that is able to notice the kind of passion that they have in the
market can decide to offer compensation. Compensation is just one activity, but
the issue of service provision is continuous,” he said.
DigitalSENSE
Business News learnt from the NCC Director of
Public Affair, that the payment of compensation today would not address the
quality of service that necessitated the compensation, but competition is
supposed to do that based on Mobile Number Portability (MNP) provided by the
commission that enables subscribers to make a choice by porting.
... Making SENSE of digital revolution!
Pix: Executive Vice Chairman NCC,Dr Eugene Juwah
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