Customers
in the various telecommunication networks have expressed their anger over
the unsolicited text messages.
Speaking
to DigitalSENSE Business News on this
seeming development, Kelechi Ogbeaja who said that he uses the four networks, MTN,
Glo, Airtel and Etisalat explained “that all the networks are guilty of the unsolicited
text messages which flow into the phones at unexpected hours telling him to
text some information to certain number at no cost. It is instructive to say
that some of my relations who felt gullible at some of this information from
some of the networks and responded have had their credits deduced in a jiffy to
their consternation only to begin to call their customer care to find means to
stop the deduction which can continue indefinitely.”
The
regulator, according to Amarachi Okeke, a student from University of Lagos
should rise to the occasion by checking these unwarranted text messages that
disturb the peace of subscribers. The operators should be fined if what they
are doing is contrary to the regulation of their operations in order to put a
stop to it.
However,
the Director of Public Affair, Nigerian Communication Commission, (NCC) Mr Tony Ojobo in reaction to the issue
of unsolicited text messages told DigitalSENSE Business News in an
interview that the commission is investigating the complaints received and have
put some information on its website on it, while letters have been written to
all the networks warning them about unsolicited text messages and limiting it
to certain number of hours.
“All over
the world telemarketing is part of the technology. You have telemarketing,
unsolicited messages in the developed nations, even in the United State and
United Kingdom. They still have it on their phones. What we are trying to say
is that it varies from customer to customer, from network to network and we
believe that the consumers should exercise their own right.
“Everything
should not be left to the regulator alone, because in other climes if your
privacy is invaded you can go to court. We have to test our laws. The consumers
should be able to exercise their right because in developed countries somebody
can go to court because of two dollars or 10 dollars. What we are saying is
that if someone feels aggrieved they can actually begin to exercise their fundamental
human right,” Ojobo said.
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pix: customers with mobile phones
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