Thursday, October 24, 2013

Ericsson, Zain sign services agreement



Zain Bahrain disclosed that it has signed a four-year managed services agreement with Ericsson, to manage its network and enhance its customer support services.

The General Manager, Zain in Bahrain, Mohammed Zainalabedin, who made this known to the press and  said that the new partnership is an enabling operational excellence as Ericsson begins managing the day-to-day operations of Zain’s network across the country,.

“This latest partnership with Ericsson helps to increase our internal productivity, and the result of that efficiency will be reflected in what our subscribers will experience of superior communications that they have become accustomed to,” Zainalabedin said.


He informed DigitalSENSE Business News that Ericsson was selected to manage the network operations because Zain want to provide customers with advanced technologies that will enhance their mobile experience, stressing that “As a telecoms operator, we are confident that this managed services solution will mean that our network and business complexity will be well-managed by Ericsson, leading to cost-effective launches of new services, dependable performance and operational competence.”

Executive Vice President and Head of the Global Customer Unit Zain at Ericsson Ray Hassan, said “As we transition towards the Networked Society, when everything that benefits from being connected will be, new opportunities are opening up for communication in terms of innovation and productivity. By deploying this differentiated solution, Zain Bahrain’s network will operate at upgraded productivity levels, enabling the operator to continue innovating and providing customers with a premium mobile experience.”


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