The National Association of Telecommunication Subscribers ((NATCOMS) has dragged the Association of Licensed Telecommunication Operators of Nigeria (ALTON) to a Lagos High Court, against the telecom operators refusal to pay compensation to subscribers on their networks for poor quality of service.
President, (NATCOMS) Chief Deolu Ogunbanjo made this known to DigitalSENSE
Business News
in Lagos, saying the association filed Suit FHC/L/C8/1411/13 against the
defendants - Nigerian Communications Commission (NCC), Registered Trustee of
Association of Licensed Telecommunication Operators of Nigeria (ALTON), MTN
Nigeria Communications Ltd, Airtel Network Ltd, Emerging Market
Telecommunications services Ltd (Etisalat) and Globacom.
“In furtherance to
our subscribers’ compensation request letter to the Association of Licensed
Telecommunications Operators of Nigeria (ALTON) on Friday, August 2, 2013 and
the expiration of our several timelines and deadlines on the same subject, we
have no other choice but to institute a legal process to back up our
compensation request. Please, see attached files, filed today at the Federal
High Court, Lagos. Furthermore, see our Claims, Jointly and Severally – Declaration/ Order, I and J.”
NATCOMS also averred
that “its mandate as enshrined in its constitution among others is to
support government’s efforts aimed at
protecting telecommunication consumers, to mobilise nongovernmental efforts towards
ensuring quality of service from the telecommunication operators and to
advocate and insist on delivery of qualitative, efficient, cost friendly and
efficient services from telecommunication operators to subscribers among
others.”
DigitalSENSE
Business News
recalls a recent chat with the NCC Director of Public
Affairs, Mr Tony Ojobo on the issue of compensation said that the payment of
compensation would not address the quality of service, that necessitated the
compensation request, but competition is supposed to do that based on the
platform of Mobile Number Portability (MNP) provided by the commission that
enables subscribers to make a choice by porting.
Ojobo explained that the demand by the
NATCOMS is legitimate, but notes that there is consumerism all over the world
which is about giving the consumers what they desire.
Anthony Nwakaegho/GEE/DigitalSENSE Business News
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