The Nigerian Communications Commission, (NCC) has initiated policies and intervention
mechanisms to protect, inform and educate the Nigerian telecom consumers, DigitalSENSE Business News reports.
This submission was made by the Chairman, NCC,
Engr. Peter Egbe Igoh in his welcome address at the First Conference of African
Telecom Regulators on Consumer Affairs held in Lagos, Thursday, stressing that
the conference is with a difference in terms of focus which touches on all
issues affecting subscribers’ telecommunication services across the continent
of Africa.
According to him, the challenges abound on
issues of quality of service in both technical and consumers’ experience,
billing issues, adequacy of information dissemination, education on services
and products, consumer right issue, issue of redress, abuse, data service, bandwidth speed, availability and
affordability.
DigitalSENSE Business News learnt from Igoh that despite all these
challenges, there is an influx of foreign direct investment in the industry
that has transited from an era of half a
million to over 100 million telephone users in Nigeria, improved the gross
domestic product of the nation and brought the rate of unemployment down.
The Executive Commissioner Stakeholders
Management, NCC, Dr Okechukwu Itanyi said that the establishment of Consumer Affairs
Bureau (CAB) of the NCC in September 2001 was a unique approach regulation as
the CAB has been effectively serving as the industry’s watchdog fulfilling the
role of protecting, informing and educating(PIE) the consumers.
DigitalSENSE Business News also gathered from Itanyi that specific
programmes embarked upon by CAB include the Telecoms Consumer Parliament (TCP),
Consumer Outreach Programme (COP) and the Town Hall Meetings (THM) among other initiatives
designed to deepen telecom services penetration in Nigeria.
Anthony Nwakaegho/DigitalSENSE Business News
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