Anthony Nwakaegho/DigitalSENSE Busimess News
There
are growing complaints over epileptic data services being rendered by Internet
service providers (ISPs) in Nigeria despite all the huge investment claims made
by service providers to improve services to customers.
The
Director of Public Affair, Nigerian Communication Commission (NCC), Mr Tony
Ojobo while speaking with DigitalSENSE Business News in an interview on the
commission’s regulatory action on issue of voice and data services said that
the commission is looking at services generally and not just voice even though
there are more voice customers.
“There are about 120 million subscribers, and
you have about 50 million Nigerians on the internet. So it is not all Nigerians
that are actually using data today even as I speak, but because you have more
people using voice that is why you get more compliant from that particular
service, but that is not to say that we are not having challenges on data.
“There
are networks that offer better data than others even as we speak. The network I
am using for my data is not the network I am using for voice. I have discern as
a customer and I have noticed that there is a particular network that offers
better services for me on data and I take
that service. And that is why we have choice and the field where people can
choose a particular network,” Ojobo said.
He
explained that even though people complaining about being sub changed on
their data across the networks, it is
still the issue of quality of service which transcends to both voice and data.
DigitalSENSE Business News learnt from the NCC Director of
Public Affairs that what drives the quality of service is the infrastructure
and the issue of data also has to do with infrastructure because everywhere,
even in Lagos there is 3G and that is an infrastructure issue.
He said
that there are some places that one can travel to and there are no 3G because
there is no 3G base station or tower there providing service, so there is the
need to address the issue of infrastructure for both data and the voice for the
customers to have quality of services in all networks.
pix: EVC,Nigerian Communication Commission,Dr Eugene Juwah
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