DigitalSENSE Business News
recalls that on August 3, NATCOMS has petitioned ALTON and copied NCC and
CommTech Ministry, requesting the payment of N5000 for all the ‘sins of the
mobile operators in the last 12 years.”
Some of these sins
include poor quality of service, drop calls, billing errors to name a few. This
is coming as NATCOMS commended MTN Ghana for being consumer-centric operator.
The National
President, NATCOMS, Chief Deolu Ogunbanjo, decried that the petition of his
group through the Association of Licensed Telecommunications Operators of
Nigeria (ALTON) may have been relegated as there was no reply from the
concerned mobile network operators or ALTON which serves as the umbrella organization
for them.
In addition, NATCOMS lamented the non-commencement of action by NCC or even by the Ministry of Communication Technology.
According to NATCOMS is not relenting, but still expecting reply on its request from all the concerned organizations and agencies of government.
Meanwhile MTN Ghana, the country’s largest mobile operator in terms of subscribers, has announced that it will offer a percentage of its service charge to compensate subscribers affected by recent network disruptions, Modern Ghana reports.
An
estimated 15 per cent of MTN Ghana’s subscribers in the capital of
Accra have been experiencing signal interruptions for the last couple of weeks,
and the company attributed the outage to ‘an extensive ongoing modernisation
and transformation.
DigitalSENSE Business News
gathered that MTN Ghana went ahead to state
that during the process, the network interface link connection on the switch
experienced intermittent errors resulting in the links failing.
“As a result, voice and data service
delivery were affected, which made it difficult for subscribers to make and
receive calls, as well as data and SMS,” MTN Ghana said.
Further, DigitalSENSE Business News investigations showed that MTN Ghana faces a fine by industry regulator, the National Communication Authority (NCA), if it failed to submit a compensation plan in the coming week.
DigitalSENSE Business News
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