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L-R: Director
Retail Sales, Etisalat Nigeria, Mr. Charles Ogunwuyi;
Chief Executive Officer, Etisalat Nigeria, Mr. Steven Evans; General Manager,
Marketing, Total Nigeria Plc, Mr. Yahaya Yunusa and Chief Commercial Officer,
Etisalat Nigeria, Mr. Wael Ammar, at the launch of Etisalat Mini Experience Centre,
held
at WheatBaker Hotel, Ikoyi, Lagos, recently.
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The management of both
Etisalat and Total has assured Nigerians that their partnership on 45 Mini
Experience Centres nationwide has a brighter future for their customers.
Responding to queries by DigitalSENSE Business News at the unveiling in
Lagos, recently, the managing director of Etisalat Nigeria, Mr. Steve Evans and
general manager, marketing at Total Nigeria, Mr. Yahaya Yunusa, who stood in
for managing director, Total Petroleum Nigeria, Mr. Francois Boussagol, gave
this assurance.
According to Evans, the Etisalat
Mini Experience Centres located at Total Service Stations are of
state-of-the-arts.
DigitalSENSE Business News recalls
that the two companies had in June 2012 formally signed a Master Lease
Agreement to establish retail sales outlets in select Total service stations
nationwide. The Master Lease Agreement was signed in Lagos between the Chairman
of Etisalat Nigeria, Mr. Hakeem Bello-Osagie, and a team of Total Nigeria
staff, led by its Managing Director, Mr. Francois Boussagol.
“For us at
Etisalat, customer focus simply means putting customers at the centre of all
business decisions, ensuring that our customers can access our products easily
and can easily deal with any issues that they have experienced with our service,”
Evans said.
He stressed
that it has been
Etisalat’s strategic objective to deliver world class telecommunications
services that are relevant and aligned to the needs and lifestyles of customers.
“It is for this reason
that Etisalat has decided to partner with a global and reputable organisation
like Total with the relevant expertise and experience in delivering world class
products and services. Choosing the right partner is important, and we feel
that both brands represent quality and will reinforce each other’s values,” he
said.
For the managing
director, Total Petroleum Nigeria, Mr. Francois Boussagol, his company could
not have chosen a better telecom partner for such an initiative.
As said by
him, apart from being the fastest growing telecom operator in Nigeria, Etisalat
has so far displayed dynamism, ambition and customer focus in the course of its
relatively short time in country.
He recounting
the partnership as a win-win situation for both parties, Boussagol said the
partnership with Etisalat is to further enhance customers’ experience.
“We strive
to build and sustain trust, so our passion for quality is unyielding, and we
could not resist the chance to partner with Nigeria’s fastest growing and most
innovative telecommunications network to further enhance our customers’
experience,” he said.
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