Finacle core banking solution: Heritage Bank partner CWG, Infosys

Remmy Nweke/DigitalSENSE Business News 

The Heritage Banking Company (HBC) Limited, has joined the number of financial institutions in the country deploying Finacle core banking solution being offered locally by the Computer Warehouse Group (CWG) and owned by Infosys.

Chief Information Officer, HBC, Mr. Ike Williams, corroborating this to DigitalSENSE Business News at the weekend, said that on retaining its operational license recently from Central Bank of Nigeria, HBC, formerly SocieteGenerale Bank of Nigeria (SGBN) it was clear that the era of innovation has come to the banking financial services landscape in Nigeria.

He also said that HBC team understood and embraced the application of technology as the engine of innovation and excellent customer service experience by partnering CWG, who is the local solution provider for Finacle to deploy acclaimed core banking application.

The head, marketing communications at CWG, Ms Success Nmerife, quoted the chief executive officer, Mr. Austin Okere, as saying this partnership was indeed a stepping stone and confirmation of HBC’s determination to deliver excellent customer service that will truly harness their customers’ wealth and grow it for today and future generation as quality banking technology like Finacle is a necessity to achieving and exceeding customers’ expectation.

L-r: Femi Ibine, AGM, ExpertEdge Software (A Division of CWG) and

Ike Williams, CIO, HBC during a courtesy visit at HBC office in Lagos recently.

Reiterating that CWG would give HBC unreserved support that will ensure superior competitive advantage for Heritage Bank in the banking sector.

He described Finacle core banking solution as a comprehensive, integrated, yet modular and agile business solution, addressing all the core needs of banks, in easy-to-configure modules.

Finacle, he said, provides all the building blocks of business functionality, enabling users to configure products and processes flexibly in order to adapt to a dynamic environment.

“With a 360-degree single source view into customer accounts, banks can empower customers with relevant information and delight them with the right offerings, presented at the right time through the right channel,” Okere said, adding that HBC is being empowered to create a differentiated customer experience through personalized offerings, bundled products and an enriched segment-specific portfolio.

The solution, he pointed out has proven scalability and support for true 24x7 multi-channel transactions, stressing that keen understanding of the banking context in Africa will power the bank’s determined growth plans.

Further in a press statement made available to DigitalSENSE Business News, Mr. Williams noted that the HBC team were optimistic that Finacle Technology platform would drive their banking innovation, and position them as the best in electronic banking in the markets, whilst also creating added value and banking convenience for their customers across Nigeria.

“We intend to make a difference ... deploying innovative solutions that make our business and operations unique, accessible, customer-friendly, reliable and secure, is a continuous process for us, and we will not relent in that drive,” he said.

Equally speaking, Head, Software Division, CWG, Mr. Femi Ibine said they were delighted to be a part of this success story and were strongly committed to ensuring that Heritage Bank is among the other Finacle customers in Africa, who enjoy the superb after sales support services CWG local team provides from her 24x7 Support Hub located in Lagos, Nigeria.

DigitalSENSE Business News recalls that Computer Warehouse Group Plc prides itself as technology enabler to businesses across multiple sectors in Nigerian and Africa. With staff strength of over 650, CWG customer base spread across the blue chips, with a reputation for dedication to customer service excellence.

 

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