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Former Minister of Defence and Communications,
Dr. Bello Mohammed Halilu
and Customer Service Director, Airtel Nigeria,
Mr. Ajay Bakshi at the award night.
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One
of the mobile network operators in the country, Airtel Nigeria last Saturday cruised
home with three prizes from the prestigious 8th edition of the Nigerian
Telecoms Awards.
Airtel
awards emerged from being the Most Innovative Telecom Company of the Year, Telecom
Brand of the year and Customer Friendly Operator of the year.
According to awards’
citations, Airtel emerged overall best in the three categories following its
enviable strides in charting new paths in meeting the demands and needs of its
esteemed stakeholders through superior brand experience, a rich portfolio of
innovative products and services ranging from exciting voice solutions to
inventive data packages and mobile broadband.
On the Customer Friendly Operator Award, the
organizers said, “this is the third time Airtel Nigeria is coming tops in the
Customer Service category in the history of the Nigerian Telecoms Awards, and
this clearly demonstrates the commitment of the management to treat their
customers as more than just a connection.”
The organizers further said Airtel
right from exception when the brand was launched in
Nigeria in November 2010, has maintained a singular focus of exciting and
delighting telecommunications consumers across the country with relevant
solutions to enable them fulfill their dreams and realize their full
potentials.
“Aside rolling out
exciting telecoms offerings such as 2Good
Time, Quick Talk, 3.75G, Airtel 5X
and Special RCVs for Data/Internet
consumers among several others, the company has also ensured that customers
get the very best experience on its network,” part of the citation read.
Specifically, Airtel was commended for
delighting “telecoms consumers in Nigeria with pocket-friendly and innovative
offerings, bonuses, and exceptional customer relations policy.”
Mr. Rajan Swaroop, Chief Executive
Officer & Managing Director of Airtel Nigeria, described the awards as an
eloquent testimony to the enterprising and resilient spirit of staff of the
company, saying everyone at Airtel Nigeria is passionate about creating value
for telecoms consumers as well as exceeding their expectations.
He dedicated the award to all
employees of the company just as he assured that Airtel will continue to pursue
its brand vision of being the most loved brand in the daily lives of Nigerians.
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