The continuous insecurity in the country, may have heightened Monday, with operators of MTN call centre in Jos, the CNSSL has shut the centre on security reasons.
The management
of CNSSL in a press statement made available to ITRealms states “CNSSL regrets
to announce the closing down of its call centre operation in Jos, Plateau
State.”
ITRealms recalls
that CNSSL had entered into a contract to operate and staff the Jos call centre
on behalf of MTN Nigeria in July 2010, and has been doing exactly that until the
recent closure.
The company also
attributed the closure to persisting state of insecurity in Jos and its environs,
the consequence of which has had significant impact on CNSSL operations,
personnel and therefore the ability to deliver on contractual obligations to
MTN.
Also, the CNSSL
management stated that the current state of insecurity and threat to personnel
has been heightened by recent developments in Jos.
“Since we
conduct our operations in accordance with international best practice, we
consider the safety of human lives as more important than financial gain or
consideration. We have therefore informed MTN and all other concerned
stakeholders including our staff,” part of the press statement read.
Further, the
company says “This is a decision that we have not taken with levity, given our
antecedents as one of the pioneer local companies in Nigeria to operate an
outsourced call centre model for the telecommunication industry and the
confidence reposed in us by MTN Nigeria.”
In addition, CNSSL deeply regrets the loss of jobs and
consequential economic loss to all stakeholders.... Making SENSE of digital revolution!
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